Help Center

Step 1: Charge your bracelet using the provided USB cable for at least 2 hours.
Step 2: Download the SecurePulse app and create an account.
Step 3: Open the app and tap "Add Device".
Step 4: Hold your bracelet near your phone and follow the pairing instructions.
Step 5: Once paired, your bracelet will start monitoring your health metrics.

SecurePulse has a battery life of up to 14 days on a single charge with normal usage. Battery life may vary depending on your usage patterns, frequency of monitoring, and features enabled. We recommend charging your bracelet once every 10-12 days to ensure optimal performance.

Yes! SecurePulse is fully waterproof with an IP68 rating. You can wear it while swimming, showering, or water sports. However, we recommend avoiding submersion in water deeper than 50 meters or for extended periods. For best results, rinse your bracelet with fresh water after exposure to salt water or chlorine.

SecurePulse tracks the following metrics:
• Heart Rate (bpm)
• Blood Oxygen Level (SpO2)
• Body Temperature
• Sleep Duration and Quality
• Step Count and Distance
• Calorie Burn
• Movement and Fall Detection

Try these troubleshooting steps:
1. Ensure Bluetooth is enabled on your phone
2. Restart both your bracelet and phone
3. Remove the bracelet from the app and try pairing again
4. Make sure your phone is within 10 meters of the bracelet
5. Check that no other app is using Bluetooth
6. Update the SecurePulse app to the latest version

Heart rate readings can be affected by several factors:
• Make sure the bracelet is worn snugly on your wrist
• Ensure good contact between the sensors and your skin
• Avoid wearing the bracelet too loosely or over clothing
• Allow 2-3 minutes for stabilization after putting on the bracelet
• Avoid movement while taking a reading
• If the issue persists, try restarting the app

To extend battery life:
• Reduce the monitoring frequency in settings
• Disable continuous heart rate monitoring
• Turn off GPS tracking when not needed
• Reduce screen brightness
• Close unnecessary apps on your phone
• Ensure your bracelet firmware is up to date

If your health data isn't syncing:
1. Check your internet connection
2. Ensure the bracelet is paired with your phone
3. Force close the app and reopen it
4. Restart both devices
5. Check that you're logged into your account
6. Try manually syncing in the app settings

To reset your password:
1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and enter your new password
6. Log in with your new password

To upgrade your plan:
1. Log into your account
2. Go to Settings > Subscription
3. Click "Upgrade Plan"
4. Select your preferred plan
5. Enter payment information
6. Confirm your upgrade
Your new plan benefits will be active immediately.

To delete your account:
1. Log into your account
2. Go to Settings > Account
3. Scroll to the bottom and click "Delete Account"
4. Read the warning and enter your password
5. Click "Permanently Delete"
Warning: This action is irreversible and will delete all your data.

In case of emergency:
• Press and hold the side button on your bracelet for 3 seconds
• Or tap the SOS button in the app
Your location and medical information will be sent to emergency contacts and responders immediately. The SOS button is designed to be easily accessible even in stressful situations.

SecurePulse can monitor your health metrics even without a connection. However, to send emergency alerts and notifications, your bracelet needs to be connected to your phone, which must have an internet connection. Your health data will be synced once the connection is restored.

Yes! We take your privacy seriously:
• All data is encrypted in transit and at rest
• We use industry-standard security protocols
• Your data is never shared with third parties without consent
• You have full control over your data and can export or delete it anytime
• We comply with GDPR and other privacy regulations

When you trigger an emergency alert:
• All designated emergency contacts receive an alert with your location
• Local emergency services are notified (if enabled)
• Your medical information is shared to help responders
• You can manage your emergency contacts in Settings